Help Center

The Help Center accelerator allows you to access questions fast during any digital journey. It accommodates frequently asked questions that users need to have access to. These are the typical questions that a financial institution needs to address. This accelerator is not limited to a banking or insurance process, but any website/ e-commerce offering products or services can embed this Help Center in their online sales. The back-office may also benefit from easily adding new questions. It brings together a community feeling by adding votes to the answers that already exist on the platform to help the back-office improve the support they offer their customers.

Value proposition:

• Fast time to market building on top of the actual solution and delivered projects
• Low investment costs leveraging on the FintechOS present subscription
• Fast learning curve
• Increased customer satisfaction and frictionless digital experiences
• A better response to Covid-19 and customers’ demand for true omni-channel experience integrating also consulting and advisory in self-service offerings