The accelerator covers an end-to-end customer journey split in a few main phase:
- Customer profiling – using the embedded hyper-personalisation engine financial institutions can profile customers based on their interests and immediate needs so that the whole experience is tailored to their needs and expectations. Throughout the journey, the headings are dynamic depending on the location where the potential customer is going. They use common expressions in English, Spanish and French.
- Budgeting tool – focused on the travel scenario, customers can go through a few seamless steps to configure their vacation by adding the destination and then selecting transportation, accommodation, car rentals and insurances from the OPEN API provides. This tool determines the amount a customer may need to finance. We also offer the possibility to add more on emergency expenses or daily budget.For this solution, several integrations have been simulated to offer the base for the following API connections with:
- For flights: Momondo.
- For Accommodations: Booking.com and Airbnb.
- For car rental services: Enterprise rent a car, Dollar rent a car.
- For travel insurance: American International Group and Allianz Travel.
- Loan Application – is the journey section via which customers go through the KYC process, eligibility and affordability checks, approval and tailored offers, top-up and cross sell, being able to digitally sign the contract and get the loan disbursed instantly in a current account selected by the customer.
- Digital, instant payments – once the loan is disbursed, customers can order the payment of the booked products & services – which is confirmed instantly via integration with digital payment providers or payments gateways.