Vonage Video Call
A video streaming component that makes it easy to build a custom video experience between client and customer, regardless of the platform used by the parties.
A video streaming component that makes it easy to build a custom video experience between client and customer, regardless of the platform used by the parties. It greatly facilitates onboarding processes and can aid in support operations.
This component is the key solution for efficient onboarding processes by providing seamless access methods and secure channels. Unique tokens are generated for each session. Participants on a call get to enjoy high-quality audio and video settings. Collaboration is key, with the possibility to share files in the session.
Key features:
- Embedded high-quality and scalable video communications in the context of FintechOS web and mobile applications.
- Dynamically prioritize audio in response to network quality.
- Audio detection to control stream layout and display.
- Media streams in transit and at rest are encrypted using AES 128-bit encryption.
Video Streaming is the continuous transmission of video content between a customer and a server. It facilitates business processes such as digital onboarding. The customer can start a live video call with a bank consultant/call center operator using the FintechOS Video Identification embedded capability. The Video Streaming automation processor provides a seamless experience for customers and businesses enabling a predefined process to complete the customer identity verification or provide advice.
The video streaming flow:
The customer initiates a video streaming session. The FintechOS Gateway tells the Video Streaming Service to create a video session. Then, the Video Streaming Service creates a session and sends the session ID back to the FintechOS Gateway, which creates an unique token and sends the session information to the FintechOS Portal and the customer is added into the Queue. When an operator picks up the customer from the Queue, the FintechOS Gateway sends the session ID and token to the customer. The customer uses the token to connect to the session. The video session starts and the participants (customer and operator) can publish and subscribe to the video files being transmitted in real-time in the session.
Applications:
This automation processor is the right aid when it comes to:
- Customer onboarding
- Account opening
- Loan applications
- Compliance related processes
- Claims handling
- Mortgage processing